FAQs

I'M NOT SURE WHAT RING SIZE I NEED. WHAT DO I DO?

Please visit the "How do I find my size?" page. You can also chat with us for specific advice and assistance if you need it!

I NEED A GIFT! HOW CAN I BE SURE IT WILL ARRIVE ON TIME?

Forethought is the best advice in this case! :)

If you find yourself purchasing a gift within ten days of the date, remember that our shipping service maximizes package delivery efficiency. Except in exceptional circumstances, you should receive it within 24 hours of shipping!

Remember that once you've ordered your jewelry, you need to factor in the time it takes to prepare it!

If you have any questions, contact us by email at cosmicagioielli@gmail.com or directly on Instagram @cosmicagioielli.

HOW MUCH DOES SHIPPING COST?

Shipping costs vary depending on the courier you choose.

Shipping costs with SDA courier are €8.90

Shipping costs with UPS courier are €11.00

Both shipments include insurance in case of loss or damage to the package.

For orders over €150, shipping is free with UPS courier (you can choose SDA by specifying this in the notes at checkout).

The shipping costs quoted refer to Italy.

Shipping for orders from abroad will be handled by UPS and DHL.

I MIGHT NOT BE HOME WHEN THE COURIER PASSES BY. CAN I CUSTOMIZE THE DELIVERY?

Both SDA and UPS will make two delivery attempts.

SDA: If you are not home both times, the package will be held in storage and you will receive a link to release it. You can decide when to have it delivered.

UPS: You will receive all the information about your package directly via email and can manage your delivery time.

HOW LONG DOES IT TAKE TO RECEIVE THE PRODUCTS?

Below each product you will find a description with delivery times: remember that all Cosmica jewelry is handmade and therefore requires a specific preparation time, ranging from 7 to 10 business days.

However, shipments are generally made within 5 business days of ordering.

Once the package has been shipped, the delivery times are as follows:

SDA: They are the fastest! 24/48 hours (barring unforeseen circumstances).

UPS: It can take 2 to 5 business days (barring unforeseen circumstances).

You will always receive a tracking code that will allow you to monitor the status of your package.

Remember that once you receive the tracking code, it takes about 24 hours for the system to register it.

WHAT PAYMENT METHODS CAN I USE?

You can use several methods to pay for your order:

Credit card (or prepaid card), all transactions are secure and encrypted.
PayPal, through which you can pay securely even without a registered account.
Klarna, through which you can pay in three convenient installments, interest-free.
Apple Pay, which allows you to pay via your Apple device.
Shop Pay, through your Shop Pay account.
Google Pay, through your Google account.
IS THERE A PAYMENT ON DELIVERY OPTION?

There is currently no payment on delivery option.

IS ALL THE JEWELRY MADE OF SILVER?

My jewelry is made of 925 silver, an alloy I prepared myself with pure silver (925/1000) and copper (75/1000). Jewelry labeled "gold plated" is crafted in the same way, but with pure gold plating (24k).

I also craft jewelry in 9k, 14k, and 18k gold.

HOW DOES 24-CARAT GOLD PLATING WORK?

Plating is an electrochemical process that occurs by immersing the jewelry in a solution containing gold ions. When an electric current is applied, these ions are deposited on the surface of the jewelry, creating a gold coating.

My plating is particularly resistant because it is applied in two layers:

First layer of Palladium: Palladium is a metal from the platinum group that is also very similar chemically. This second layer provides greater resistance to the final plating.

Second layer of pure Gold: The final layer is 24k gold, which makes the jewelry shiny and beautiful!

IS YOUR JEWELRY HYPOALLERGENIC?

Silver is one of the most commonly used metals for antibacterial medications. This is to clarify that, with 925 silver jewelry, the risk of allergies does not arise from the silver itself, but from the amount of copper in the alloy.

This hypersensitivity varies from person to person; it's usually fairly obvious if you're intolerant to 925 silver jewelry (especially earrings) because you experience itching or redness when wearing it.

Gold-plated jewelry is safe because it's pure 24k gold. In this case, as long as the plating is uniform, you won't experience any allergic reactions!

DOES GOLD-PLATED JEWELRY BECOME RAGED OVER TIME?

Gold plating can undergo changes due to various substances: even our own sweat or skin pH can affect these changes. It's impossible to establish a precise timeframe because it varies from person to person.

Although every precaution is taken to ensure that jewelry lasts for eons, it's important to use a few simple precautions and common sense:

- Avoid wearing your jewelry while handling chemicals such as detergents, degreasers, ammonia, etc.

- Silver jewelry isn't particularly susceptible to damage when worn at the beach or pool, while gold-plated jewelry may be affected over time.

- Remove all jewelry before bathing in thermal water, as it contains sulfur, which turns the surface of 925 silver jewelry black!

- Use the box you received your jewelry in to store your accessory when you're not wearing it. It's best to keep gold-plated jewelry separate.

- Avoid spraying perfume directly on the jewelry.

DOES SILVER JEWELRY OXIDIZE/TARNISH?

Yes, all 925 silver jewelry can darken over time (this won't happen with gold-plated jewelry, or at least not before the plating wears off).

External factors like sweat, or even the pH of our skin, can affect the jewelry's finish, and each person's skin will react differently.

But don't worry! The polishing cloth you receive free with every 925 silver jewelry piece will help restore its shine and lustre! (For gold-plated jewelry, this won't be necessary.)

Always remember to seek advice before using DIY cleaning methods, as you risk scratching or damaging the jewelry!

As for rings and bracelets, the more you wear them, the cleaner they will stay!

IF I GET THE WRONG SIZE, CAN I CHANGE IT?

In compliance with the provisions of Article 59 of the Consumer Code (Legislative Decree No. 205/2006), custom-made or personalized products are excluded from the right of withdrawal. This applies in particular to rings and bracelets, which, like all other items, are hand-crafted but also come in a specific size requested by the buyer.

We provide a paid alteration/repair service, with the buyer responsible for the cost. Please contact us by email at sofia@cosmicagioielli.com.

Please read our return policy for more information and check the "How do I find my size" page before placing your order.

HOW DO RETURNS AND REFUNDS WORK?

Please consult the Return Policy page.

I WOULD LIKE A COMPLETELY CUSTOMIZED JEWELRY PIECE. IS THIS POSSIBLE?

Send us your idea by email to sofia@cosmicagioielli.com, and we'll do our best to make it happen and send you a no-obligation quote.

For any further information, please feel free to contact us:

sofia@cosmicagioielli.com

Instagram @cosmicagioielli